Support FAQ Guide

How Can I Get an Order Status Update?

You can track your order here. We simply need your order number (this was emailed to you) along with your email to verify your purchase. Status information is updated immediately once it’s changed by our staff. If you need more details, please reach out to us.

What is the Fastest Method to Contact You?

Please give me a call or try chat. Email is fine but it can be a slower process so I really suggest trying live chat or phone first.

Nobody is Replying to My Email!

We often reply to everybody within 24 business hours or less. If you are not seeing a reply to an email, please check junk/spam as sometimes emails can fall here. Also search for any emails from

Send An E-Mail

Support is here Mon-Friday 10AM to 5PM EDT. Currently at the office it’s: Friday January 15th at 10:29 AM!