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Get Help and Customer Service

At BAFD Prints we put so much emphasis on customer support and looking out for our clients. While many sites cut their hours, we extend ours to be here for you. Although our website is open 24/7 allowing you to request custom document services 7 days a week, our support team is available weekdays for helpful assistance.

When We're Here


Our offices including the sales department and print shop at BAFD Prints is available Mon-Fri 9AM-5PM EST. Currently at the shop it’s: ! All departments are off weekends and weekday evenings. We are also closed for New Years, July 4th, Memorial Day, Thanksgiving and Christmas. Hours are limited Christmas Eve & Thanksgiving Eve and the Friday after Thanksgiving. Any messages left after hours will be addressed when we return.

How to Reach Us


Support FAQ Guide

  • How Can I Get a Status Update?

    You can track your order here. We simply need your order number (this was emailed to you) along with your email to verify your purchase. Status information is updated immediately once it’s changed by our staff. If you need more details, please reach out to us.

  • What is the Quickest Method to Reach You?

    Please give us a call or try chat. Email is fine but it can be a slower process so we really suggest trying live chat or phone first. Our faq guide also addresses a lot of common concerns and questions.

  • Nobody is Responding to My Email!

    We often reply to everybody within 24 business hours or less. If you are not seeing a reply to an email, please check junk/spam as sometimes emails can fall here. Also search for any emails from @buyafakediploma.com.

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